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Back to the Store
How To Order
- You can purchase cables and related parts online -- see the
store.
- Telephone orders: Please call +1-408-986-0725. We are in the U.S.
Pacific time zone (PST/PDT).
- Fax orders: Fax the order or quote request to 1-408-986-0921.
- Email orders: Email the order or quote request to
sales@cdint.com. We typically respond to e-mail orders the same business
day.
- We accept company purchase orders, university purchase orders,
government orders, and
international orders (any country except those restricted for
export by the government of the United States).
- We accept major credit cards, and offer net 30 day terms to
companies that can provide credit references.
- We accept wire transfers, with a $25 transaction fee added to the
total of the balance due.
Shipping
- We custom build each item when ordered. Due to build times, we are rarely
able to ship on the same day an order is placed. Please contact us if you need to discuss lead time for a
particular order.
- For domestic orders, we use UPS ground as our standard shipping
method. UPS next day air, UPS second day air, Fedex, or post
office can be used per customer request.
- For international shipments, UPS is our standard shipping method. Post
office express mail (EMS), DHL, or Fedex can be used per customer request.
Returns and Cancellations
- We custom build each order; we are rarely able to re-sell returned items.
- Items exceeding $500 in total value are not returnable.
- Items must be returned within 30 days of invoice date.
- We charge a 25% restocking fee for all returned items.
- Returned items must have an RMA number -- contact us to get one before shipping.
- We will determine, at our sole discretion, appropriate actions for returned
items in extenuating circumstances. This may include an exchange, credit
for future purchases, replacement, or repair.
- If we have ordered upstream materials or have started production for an
order, then the order cannot be cancelled; the return policies above apply.
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